sr97 Privacy Policy: How We Handle Your Information

01How sr97 collects your information

Most personal data that sr97 holds comes directly from you. When you complete a registration form, the details you enter are stored against your account. When you use the cashier, relevant payment information is recorded. When you submit a support request or respond to a verification process, those communications become part of your account record.

Some technical information is collected automatically. When you load the sr97 website or use an account feature, standard data such as your IP address, browser version, device type, and session timing may be captured. This helps identify connection issues, review security events, and maintain normal service availability.

sr97 may also receive information from third parties. Payment processors confirm whether a PHP transaction was completed or declined. Identity and age verification services can return a result that confirms or questions a submitted document. Game providers supply round results, bet records, and session logs that correspond to your sr97 account activity.

02Why sr97 uses your personal information

sr97 uses the information it holds about you for specific, connected purposes. The main ones are described below:

• Account management: Creating and maintaining your sr97 profile, processing login requests, applying account limits, and recording your preferences.
• Payment processing: Handling PHP deposits and withdrawals through supported methods including GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards.
• Verification and compliance: Confirming your identity, age, and eligibility as required before allowing certain account actions or completing financial transactions.
• Security: Detecting unusual access, investigating potential fraud, reviewing duplicate account concerns, and protecting the sr97 platform from prohibited conduct.
• Responsible gaming: Identifying patterns that may indicate a player is experiencing difficulty and applying account controls where appropriate under sr97 responsible gaming policy.
• Customer support: Reviewing your messages, resolving reported issues, and maintaining a record of communications related to your account.
• Service improvement: Understanding how players interact with sr97, identifying technical problems, and improving the interface based on usage information.
• Legal obligations: Retaining records as required by applicable law and responding to lawful requests from competent authorities.

sr97 does not use your personal data for purposes unrelated to the account relationship without a valid basis.

03Legal basis for processing personal data

Processing your information is necessary to provide the sr97 service. When you register and agree to the Terms and Conditions, you create a relationship that requires sr97 to handle personal data in order to manage accounts, process payments, verify eligibility, and meet legal requirements.

Some processing is also necessary to protect the security of the platform and the safety of all players. Where sr97 applies responsible gaming controls, this may rely on a legitimate reason related to player welfare, even without a specific request from you.

Certain retention and reporting obligations arise from applicable laws and requirements that sr97 is expected to follow. In those situations, sr97 may be required to retain or disclose specific records even if a player requests deletion.

04Data retention at sr97

sr97 keeps personal information for as long as it is reasonably needed for the purposes described in this policy. An active account is maintained while the player continues to use the service. When an account is closed, the associated records may be retained for a further period for financial, legal, dispute, compliance, or security reasons.

Transaction records and verification documents are commonly held for extended periods because payment disputes, account reviews, and applicable requirements can arise after the account ends. Technical and behavioural logs are generally kept for shorter periods unless they relate to a specific security or conduct concern that remains under review.

If you request deletion of your sr97 account or personal data, some records may need to be retained to comply with applicable legal obligations. In that case, sr97 will explain which information must be kept and why.

05Cookies and similar technologies

The sr97 website may use cookies and similar browser-based tools to support normal page functionality, remember session details, and understand how visitors interact with the service. A cookie is a small file stored by your browser that can pass certain information back to the server on your next visit.

Some cookies are strictly necessary for the website to work as expected. Others may support performance analysis, security checks, or personalisation of the interface. You can normally manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of sr97 function.

sr97 does not use tracking technologies to build profiles for sale to third-party advertisers. Technical data gathered through the website is used for service operation, security monitoring, and platform improvement.

06Security measures at sr97

Protecting your personal and financial information is treated as a continuing obligation. sr97 applies technical and organisational measures appropriate to the information held, including controls over who can access account records, how data is transmitted, and how stored information is protected from unauthorised access.

Players contribute to account security from their side. Using a unique, strong password, keeping verification codes private, signing out on shared devices, and reporting any suspicious activity promptly all reduce the risk of an account being compromised. sr97 does not request your password and does not send payment instructions through messages you did not initiate.

While sr97 applies reasonable safeguards, no internet-based service can eliminate all security risk. If you become aware of any unauthorised activity on your sr97 account, stop further transactions and contact support with the relevant details, excluding your password and one-time codes.

07Children and under-age access

sr97 is intended only for adults aged 21 and above. The platform does not knowingly collect or process personal information from anyone below the applicable age limit. If a minor accesses sr97, the account is subject to restriction and any associated balances and records will be reviewed in accordance with applicable terms.

If you are a parent or guardian and believe that a minor under your care has accessed or registered an sr97 account, contact us through the account email address. Parental controls on shared devices can help limit access to gambling websites.

08Responsible gaming and data handling

sr97 may use account and activity data to support responsible gaming obligations. This can include recognising patterns that may suggest a player is struggling to control their gambling, applying account restrictions in response to a player's own request, or reviewing account behaviour during the administration of a self-exclusion or cooling-off arrangement.

Data used for responsible gaming purposes is handled with care. It is not shared with parties outside of sr97 and its direct service providers except where a legal or safety obligation requires it. Where sr97 applies a restriction based on responsible gaming grounds, the relevant account records are retained for the duration needed to administer the restriction correctly.

09Third-party links and services

The sr97 website may reference or link to other resources for informational purposes. This Privacy Policy applies only to sr97 and its own data handling. External websites, payment service provider portals, game-provider platforms, and other third-party services operate under their own privacy terms.

When you follow a link away from sr97 or interact with a third-party payment interface, the relevant provider's own policy governs that interaction. sr97 is not responsible for data collected or handled outside the sr97 website and account environment.

10Transfers of personal data

To operate the sr97 service for Filipino players, some personal data may be accessed or processed by service providers located in other countries. Where that happens, sr97 aims to ensure that the transfer is supported by appropriate steps consistent with the applicable privacy framework, including contractual commitments to protect your information in a comparable way.

Payment processors, verification services, and game providers may be based outside the Philippines. Each is expected to maintain data handling standards consistent with their role in providing the sr97 service.

11Changes to this Privacy Policy

sr97 may update this Privacy Policy when the service changes, applicable requirements are revised, or data handling practices need to be clarified. The updated version will show a revised date at the top of the page. Where a change is material, sr97 may notify active account holders through a website notice or account message.

Continuing to use sr97 after a revised policy takes effect means you have reviewed and accepted the updated terms. If you do not agree with a revision, you should stop using the service and may request account closure in accordance with the Terms and Conditions.

12Contacting sr97 about your privacy

For questions, corrections, requests, or concerns related to how sr97 handles your personal information, please contact us through the account email address: support@sr97.best. Include your registered account details and a clear description of your query. Do not include your password, complete payment card numbers, or one-time verification codes in any message.

sr97 aims to respond to personal data requests within a reasonable period. Complex requests, identity verification steps, or matters involving third-party records may take longer. If a request cannot be fulfilled in full, sr97 will explain the reason and describe any available alternative.

This Privacy Policy does not replace the sr97 Terms and Conditions. Both documents should be read together for a complete picture of your rights and obligations as an sr97 account holder.